Technology FAQs

General Technology Questions

I am in a lab and/or classroom and the equipment is not functioning properly. What should I do? 

For all technology issues, please submit a request at support.appstate.edu/help. The staff will be there to assist you as soon as they can. Generally all requests are resolved within a 24 hour period. For immediate needs call 262-TECH.

*Please be detailed when describing the problem as this helps the staff resolve them faster!*

When are the labs open?

The public lab in Rankin Science West 346 has general operating hours of 8 AM to 9 PM on Mondays through Thursdays, 8 AM to 5 PM on Fridays, and 1 PM - 5 PM on Sundays. GIS lab hours can be viewed on the Google Calendar.

For additional information, visit the GIS Lab & Drives Page

ArcGIS Questions

I want ArcGIS and/or ArcGIS Pro on my office or personal computer. Is this possible?

Yes! To install ArcGIS on an office computer, click on the Software Center icon on your desktop. If you run into any issues, submit a support request at support.appstate.edu/help.

To install ArcGIS on a personal computer, view the Software and Equipment Page.

I installed ArcGIS and I can't connect to the SDE. What should I do?

Please view the GIS Labs & Drives Page for instructions on connecting to the SDE database using ArcGIS 10.x.

I had ArcGIS installed on my laptop or non-networked computer, but I am getting a message that the license is about to expire. How do I fix this?

When you receive the message, submit the ESRI License Webform. A new license file will be emailed to you. *You MUST be currently enrolled or employed by Appalachian State University to receive an updated license. Single Use licenses expire on July 30th each year.*

I want to learn more about GIS. Are there opportunities for additional training?

Absolutely, view the ESRI Training Webform for information on additional training opportunities.

Lab Software Questions

I would like to download the software that is on the department computers. How do I do this? 

See above for instructions pertaining to ArcGIS. Unfortunately, ENVI is not available for public use. For a list of software available to students through Appalachian State, see here.

Most of the software are available via free online download:

Department Equipment Questions

Who can rent department equipment?

Equipment rentals are for department faculty, staff, graduate students, and majors.

What equipment is available for rental?

Available equipment includes a digital camera, a video camera, a projector, a recorder, a laptop, a tablet, and multiple GPS units (Garmin, Trimble).

When can I rent equipment?

The equipment is available on a first-come, first-serve basis. Reservations can be made up to three weeks in advance from the desired check-out date. 

How long can I rent equipment?

The maximum check-out period is three days. Any check-out for a longer period of time must have prior, written approval from the Department Chair.

How do I rent equipment?

For additional information and to reserve equipment, complete the Equipment Rental Webform.